Case Studies

Customer Experience Management Dashboard


Mobile Industry

Business Requirement

  • Sentimental Analysis on user experience at product level
  • In-Depth views of different users across the world to improve Quality of product and sales.

ADSS Solution

  • Lexicon Normalization on the scraped data
  • Feature engineering on cleaned data like Syntactical Parsing, Entity Parsing and Statistical Features
  • Tagging of data using “ADSS corpus” (Which was built on huge reviews)
  • Retrain the data on wrong classifications and Analyze the results

Business Impact

  • Client can Listen, analyze, and gain insight into conversations happening online and in social media which enables client to respond to actionable items across all.
  • Increase loyalty
  • Better future product designing
  • Better decision making